Empire Refrigeration

"Had an A/C installed in November 2024. Edwin paints a pretty picture that they would always be there to help. Well turns out that it is not true. When you call the office they don’t answer (weather they are busy or short staffed that is not the customer’s fault) so you have keep calling until eventually they do answer then they say they will call you back and of course they don’t, so you have to call them back. Finally after several attempts they answer you set up the appointment and they show up unprepared so they say that the office will call you back to set up another appointment for the repairs again they never call. So now you have to call them back set up your appointment they tell you that they will be there between 10am-12 pm they never show up. So you have to call again and again and again until they decide to answer and again they say they will call you back and they don’t. I honestly would not recommend this company to anyone. I would recommend you go with someone else. Like I said they will tell you what you want to hear but they are not reliable. I am really disappointed with the service of this company. If I could do it all over I would not go with them, but after paying all this money I guess I have no choice. Although it took a couple of weeks to get our schedules together. The repairs were finely done and the problem was resolved. The gentleman who came out was very nice and he made sure that everything was done correctly. Edwin was true to his word."

"Empire refrigeration performed in a very professional and timely manner ...the bearded technician from dallas knows what he's doing! I highly recommend empire refrigeration for all your air conditioning needs!"

"My first interaction with Empire Refrigeration was with Edwin Martinez. Edwin was most professional and personable. A simple statement like, “I’m looking forward to meeting you on (scheduled appointment),” almost sealed the deal before it even began. This type of customer service is what I look for in a long business relationship. Empire has the right people in Edwin Martinez. Apart from being soft spoken (not pushy), honest, and professional, Edwin also does his homework! He was able figure out the size of my home and approximate number of rooms before even stepping inside my home, thus knowing my cooling needs. The installation crew was also friendly and very efficient (all work minus the patchwork, was completed in one day). Adam, the lead technician, walked me through every step of what was being done and demonstrated extreme knowledge and confidence in his work. After the patchwork crew finished their work, all traces of Empire working in and out of my house was barely noticeable. Empire Refrigeration Manager, Edwin Martinez, has made himself available after the installation for a fast response to any questions I have had and for equally fast service for any needs my cooling system may has had. I am satisfied with the knowledge of the Empire Refrigeration team and am happy with the product, service, and results that they provided."