B & J Refrigeration

"I have bought two mini-splits from B&J. They did an excellent job both times. Most recently they came out and gave me a quote on a Thursday and offered to install the system the next day. That didn't fit my schedule so they came out and installed it the following week. The installation took about four hours."

"The short version: We had an absolutely first rate experience with B & J Refrigeration -- twice in the same month. We were so impressed all around. The communication starting with Tanya in the office, to Nick, Trevor, and Anthony, was outstanding. The professionalism and simple "caring for the customer" were well beyond our best expectations. ----------------------------- Here's the long version: We noticed that our house felt too warm and our thermostat was reading higher than our setting. We thought it was a bad thermostat. We called B & J. who had installed the heat pump system for the previous home owners about two years ago. That afternoon they sent Nick, one of their most experienced technicians. He determined that we had a coil leak. He was able to recharge the system which gave us temporary relief, but we needed a new coil. The office promptly ordered one and scheduled Nick to install it. Unfortunately, when Nick went to the supplier, they had given it to another company. The folks at B & J immediately ordered another one and had it sent to their own shop to make sure it was there. Then, Nick with an assistant spent a HOT morning installing it and it fixed the problem But only less than a week later, our cooler just stopped blowing. We called again and they, again, sent Nick over quickly. He determined that we had a bad compressor. They would get right on it. Unfortunately, there supplier didn't have one and there wasn't one anywhere in Arizona. Anthony in the office called the manufacturer. They didn't have one for immediate delivery and didn't know when they would, but he didn't give up. First, Anthony send a different technician out to put another set of eyes on it and to see if there was at least a temporary fix. Trevor came over and confirmed Nick's diagnosis. Then Anthony looked harder. He located the right compressor in Tucson but it had been reserved for another company but it had been on hold for two weeks and not picked up. Somehow, Anthony got them to sell B & J that compressor. That same day, at one in the afternoon, in 105 degree heat, Trevor came by, installed the new compressor, and we had cool air going in two hours. Whew! We are impressed."

"We had our air conditioning unit serviced this week. Gabe showed up and was kind, professional and courteous and was able to get our a/c back on track. If you have dogs that shed, make sure you get your a/c’s serviced regularly and use B&J!!"